Terms & Conditions

Business Name: Vahan Chalak(Nivi Iro) | Proprietor: Vikram Singh | Last Updated: June 23, 2026

By confirming a booking, making an advance payment, or using any service offered by Vahan Chalak, the customer unconditionally agrees to these Terms and Conditions in full.

1. Interpretation & Definitions

Capitalized words have meanings defined under these conditions. These definitions apply whether the words appear in singular or plural.

Business: Vahan Chalak, a vehicle driver service operated by Vikram Singh.
Booking: A confirmed request for driver service made by the Client.
Client / Customer: The individual or organization using our driver services.
Driver: A self-employed Independent service provider registered on the Vahan Chalak platform who provides driving services to customers upon accepting a booking and is not an employee, agent, partner, or representative of Vahan Chalak.
Service: The driver-on-demand services offered through our platform.
Website: www.vahanchalak.com
"We", "Us", "Our" or "Company" : "We", "Us", "Our", or "Company" wherever these terms are used, they shall be construed as referring solely to Vahan Chalak.

2. Payment Terms

Clients agree to pay the full service amount in advance or as mutually agreed at the time of booking.
Pricing details are available on our website or communicated directly before booking confirmation.
Non-payment will result in service denial.
All charges are in Indian Rupees (₹) unless specified otherwise.

3. Cancellation & Refund Policy

Cancellation 24+ hours before service: 50% refund of the advance amount paid.
Cancellation less than 24 hours before service: No refund.
Cancellation after driver dispatch: No refund. Driver reporting charges apply as per Clause 29.
Cancellation due to company-side failure (e.g., driver unavailability with no replacement): Full refund will be issued within 7 working days.

Clients are advised to review their booking details carefully before confirming. Once a trip has commenced, no refund is applicable.

4. Client Responsibilities

Clients must ensure their vehicle is adequately insured and roadworthy before the trip.
Client is solely responsible for ensuring that the vehicle is adequately insured, including any driver-related coverage as if applicable under the laws and regulations in india.
Clients are responsible for informing drivers of any specific requirements, route preferences, or safety instructions.
Clients must treat all drivers with respect and courtesy. Misconduct, abuse, or harassment will result in immediate service termination without refund.

5. Service Limitations & Liability

We strive to offer a professional service but do not guarantee availability, punctuality, or uninterrupted service. We are not liable for:

Accidents, damages, injuries, or delays during service use.
Third-party driver conduct or actions beyond our control.
Loss or damage to personal property during transportation.

6. Termination of Service

We reserve the right to suspend or terminate service to any client who violates our Terms, engages in misconduct, or provides false or misleading information. No refund shall be applicable in such cases.

7. Force Majeure

We are not responsible for delays or service failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, roadblocks, government restrictions, or severe weather disruptions.

8. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Jaipur, Rajasthan.

9. Maximum Driving Hours and Safety (Per Day)

The Customer shall not require or encourage a Driver to drive or remain on duty beyond the maximum hours permitted under applicable laws, regulations, or safety requirements.
The Driver shall have the right to refuse, suspend, or discontinue services where continuing the service would result in a violation of applicable law or compromise road safety.
Vahan Chalak reserves the right to suspend, modify, reschedule, or terminate any booking where the requested service exceeds the legally permissible driving or duty hours or otherwise poses a risk to the safety of the Driver, Customer, vehicle, or the public.
Any attempt by a Customer to compel or pressure a Driver to exceed legally permissible driving or duty limits shall constitute a violation of these Terms and may result in immediate termination of the service without refund or liability on the part of Vahan Chalak.

10. Driver Food & Meal Policy

Food support is required only if applicable based on trip timing.

If the customer is providing food: Food must be fresh, hygienic, and safe for health. Junk, stale, or unhealthy food must be avoided.
Morning meal (if applicable): Must be provided before 12:00 PM (Noon).
Night meal (if applicable): Must be provided before 10:00 PM.

11. Meal Cost Charges

If the customer does not provide food when applicable, a fixed food allowance will be charged:

₹200 per meal — applicable separately for morning and night meals.
This charge is compulsory and non-negotiable.

Example: If both meals are not provided → ₹200 + ₹200 = ₹400 total.

12. Driver Rest & Tea Break Policy

For safety and health, the driver is entitled to a short tea/rest break after every 100 km of driving.
Break duration will be reasonable and within the trip schedule.

13. Multi-Day Trips / Outstation Night Stay

For trips involving a night halt or multiple days, the customer must arrange a safe and comfortable stay that includes:

Proper sleeping arrangement (bed, mattress, or clean space)
Suitable weather comfort (fan in summer, blanket in winter, etc.)
Access to toilet and washroom
Clean and safe accommodation

The driver is strictly prohibited from sleeping inside the vehicle. If proper accommodation is not arranged by the customer, the customer must bear the accommodation cost as applicable.

14. Behavior & Safety Responsibility

The customer must ensure:

Respectful and professional conduct with the driver at all times.
No unsafe, unlawful, or reckless driving requests.
No forceful overtime driving beyond permitted hours.
No driving in intoxicated, unsafe, or hazardous environments.

The driver holds the right to refuse any situation that poses a safety risk, without penalty.

15. Drop-Only Ride — Driver Return Assistance

In drop-ride bookings, upon reaching the destination:

The customer must assist the driver in reaching the nearest bus stop, railway station, or other suitable public transport point for return travel. This means the customer should arrange or pay for an auto-rickshaw, taxi, or local transport fare to the nearest transport point.
Any transport or travel charges incurred for the driver's return journey must be paid by the customer.

16. Waiting Time & Trip Duration

Waiting time during the service is counted as part of the total duty hours.
Billing is based on time duration as per the selected package.
Drop-Only Ride Free Waiting: A maximum of 30 minutes free waiting is allowed after the driver reaches the pickup location. After 30 minutes, waiting charges apply at ₹100 per hour.
Delays caused by the customer (late arrival, change in pickup time, unavailability) are treated as chargeable waiting time.
Drop ride packages are calculated based on the normal estimated travel time for the selected route.
If trip duration increases due to customer-requested stops, sightseeing, route changes, or personal work, the additional time is chargeable at the package hourly rate or ₹100 per hour, whichever is applicable.

Example: Jaipur to Jodhpur normally takes 5–6 hours. If the customer takes 9 hours due to stops or personal work, the extra 3 hours are charged separately at the applicable rate.

17. No Liability for Lost or Personal Belongings

Customers are responsible for their personal belongings at all times. Vahan Chalak shall not be liable for any loss, theft, or damage to personal property during or after the trip. Any claim arising from the acts or omissions of an driver shall lie solely against the driver.

18. Service Usage Conduct

The driver must not be required or forced to:

Sleep inside the vehicle during any trip or halt.
Drive continuously without the permitted rest breaks.
Operate under stress, duress, or unsafe conditions.

Failure to follow these guidelines may result in immediate service termination without refund.

19. Toll, Parking & Other Charges

All toll tax, parking charges, state entry tax, permit fees, society entry charges, airport parking, and similar expenses incurred during the trip shall be borne by the customer.
Such charges are not included in driver service charges unless specifically mentioned at the time of booking.

20. Vehicle Documents & Legal Compliance

The customer must ensure that the vehicle carries a valid Registration Certificate (RC), Insurance, Pollution Certificate (PUC), and all other legally required documents.
The company or driver shall not be responsible for penalties, fines, or delays arising from missing or expired vehicle documents.

21. Vehicle Breakdown & Mechanical Failure

The company shall not be responsible for trip delays, cancellations, or inconvenience caused due to vehicle breakdown, battery failure, tyre puncture, fuel shortage, or mechanical issues of the customer's vehicle.
Additional waiting time caused by such issues shall be chargeable as per applicable rates.

22. Driver Replacement Policy

The company will make reasonable efforts to provide a replacement driver in case of unavailability.
Replacement is subject to availability and operational constraints.
If immediate replacement is unavailable, a full refund will be issued to the customer.

23. Booking Changes

Any changes in pickup location, destination, reporting time, trip duration, or ride type after booking confirmation may result in revised charges.
The company reserves the right to recalculate charges based on updated requirements at the prevailing rate.

24. Driver Non-Circumvention

The Customer shall not, during the service or for a period of six (6) months following the completion of the service, directly engage or procure driving services from the driver introduced through the Vahan Chalak platform for the purpose of circumventing the platform and avoiding applicable service charges, unless prior written approval is obtained from Vahan Chalak.
In the event of a breach of this clause, the Customer shall be liable to compensate Vahan Chalak for the losses suffered, which the parties acknowledge may reasonably be assessed at ₹25,000.

25. Illegal Activities Prohibited

Drivers shall not be compelled to transport illegal goods, prohibited substances, weapons, or engage in any unlawful activity.
The company reserves the right to immediately terminate service in such situations without refund, and may report the matter to relevant authorities.

26. Payment Dispute Policy

In case of any online payment dispute, chargeback, payment reversal, or fraudulent transaction, the customer shall remain liable for the outstanding service charges.
The company reserves the right to initiate recovery proceedings where applicable.

27. Driver Right to Refuse Service

The driver may refuse to commence or continue service if the customer is intoxicated, abusive, threatening, involved in unlawful activities, or creates a safety risk.
No refund shall be applicable in cases of refusal due to customer misconduct.

28. Pets & Animals

Customers must inform the company in advance if pets or animals will accompany the trip.
Service may be refused if prior disclosure is not made. Failure to disclose will be treated as a customer-initiated cancellation with no refund.

29. Driver Dispatch & Reporting Charges

Once the assigned driver has started travelling towards the pickup location, the booking shall be considered active.
If the customer cancels, becomes unreachable, provides incorrect information, or refuses service after driver dispatch, applicable driver reporting charges shall remain payable.

30. Child Safety

If children will be travelling, the customer is responsible for arranging appropriate child safety seats or restraints as required by law.
Vahan Chalak and the drivers are not responsible for providing or installing child safety equipment.
The customer assumes full responsibility for the safety of minors travelling in the vehicle.

31. Customer Unavailability at Pickup

The customer must be available at the pickup location at the scheduled time.
If the customer is unreachable, unavailable, or fails to start the trip within the allowed free waiting period, the booking may be treated as completed.
Full charges and applicable waiting fees shall remain payable.

32. Driver Reporting Time & Remote Pickup Locations

Driver availability is subject to location, traffic conditions, and operational constraints.

For urgent or instant bookings, the minimum estimated driver arrival time may range between 1 hour to 1 hour 30 minutes from the time of booking. Actual arrival time may vary depending on driver availability, traffic conditions, weather conditions, road conditions, and other factors beyond the company's control.
Customers are advised to book in advance to avoid delays in driver allocation and reporting.
Pickup locations situated more than 10 kilometers from Jaipur Railway Station (the company's designated city reporting point) may attract additional driver reporting charges.
Such additional charges, if applicable, shall be communicated at the time of booking or included in the final billing.
Driver reporting charges are separate from ride charges and shall be payable by the customer wherever applicable.

33. Data & Privacy

Vahan Chalak collects and processes personal data such as name, phone number, address, and booking details solely for the purpose of delivering our services.
Your data will not be sold or shared with third parties for marketing purposes.
Data handling is governed by our Privacy Policy and applicable laws and regulations in india.
By using our services, you consent to the collection and use of your data as described above.

34. Grievance Redressal

We are committed to resolving customer concerns promptly. If you have a complaint regarding any service:

Contact us via email at contact@vahanchalak.com or call +91 93513 19191.
All complaints will be acknowledged within 48 hours and resolved within 7 working days.

Grievance Officer: Vikram Singh | Phone: +91 93513 19191 | Email: contact@vahanchalak.com

35. Updates to Terms

We may update these Terms at any time. Material changes will be notified via our website. Continued use of the service after any update implies acceptance of the revised Terms. We encourage customers to review this page periodically.

Contact Us

For any questions or concerns regarding these Terms and Conditions, please reach out to us:

Business Name: Vahan Chalak
Proprietor: Vikram Singh
Phone: +91 93513 19191
Email: contact@vahanchalak.com
Website: www.vahanchalak.com
Privacy Policy: https://www.vahanchalak.com/privacy-policy
Liability Disclaimer: https://www.vahanchalak.com/limitation-of-liability